freshdesk.com
Freshworks
Who runs Freshworks, what it tracks and what it costs, and the 20 closest help desk software alternatives.
- Who’s behind it
- Not stated
- Online since
- Unknown
- Trackers
- Prices
- No pricing page
- Last price change
- –
- Closest alternative
- Zendesk
Measured from Freshworks’s own pages, the Internet Archive and public records. Hover a dotted value for its source and date.
Visit Freshworks01 · Who’s behind it
Who runs Freshworks
Freshworks freshdesk.com
Boost agent productivity and deliver seamless customer experiences with Freshdesk, an AI-powered customer service solution with omnichannel ticketing and automated workflows.
- Company
- No imprint we could read
- Online since
- Not in the Internet Archive
- Audience
- In English
02 · Privacy
What Freshworks tracks
What the homepage loads before you accept or decline cookies. A cookie banner should hold most of it back until you agree, and a tag manager can load more that we don’t see.
trackers that follow visitors
None of the 19 alternatives below has fewer; 18 have more.
Privacy-friendly alternatives →- Cookie banner
- OneTrust
We found no trackers, ad pixels or third-party embeds on Freshworks’s homepage.
03 · Alternatives
Alternatives to Freshworks
Thumbs up if it’s a real alternative to Freshworks, thumbs down if it isn’t.
20 of the 60 sites closest to Freshworks match.
- 01
KI-gestützte Serviceplattform | Zendesk
Mehr als Ticketvermeidung: KI-Agenten lösen Anfragen durchgängig. Verbessern Sie Servicequalität, Geschwindigkeit und Skalierung. Jetzt kostenlos testen.
Very close - 02
Intercom | A complete system for human and AI customer service
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
Very close - 03
Help Scout: The AI-driven support platform for customer-first brands
Help Scout delivers all the powerful, intuitive features you need to deliver exceptional support at a fraction of the cost of other customer service platforms.
Very close - 04
Live-Chat-Software: Die 11 besten Anbieter für 2026
Live-Chat bietet personalisierten Support in Echtzeit über Website, App und Social Media. Finden Sie die beste Software.
Very close - 05
Front | Customer service platform, powered by AI
Deliver exceptional service with Front, the platform where support, sales, operations, and AI agents come together to resolve complex customer work.
Very close - 06
Zoho | Cloud-Software-Suite für Unternehmen
Eine einzigartige und leistungsstarke Software-Suite, die Ihre Arbeitsweise verändert. Entwickelt für Unternehmen jeder Größe; von einem Unternehmen gebaut, das Ihre Privatsphäre schätzt.
Very close - 07
AI-Native Player Engagement Platform For Gaming | Helpshift
Helpshift is an AI-native player engagement platform that combines technology, AI, and human experts to power gaming support, trust & safety and community.
Very close - 08
Agentic commerce platform built for top brands | Gladly
Gladly brings agentic commerce to your site for premium ecommerce support. See how it works.
Very close - 09
AI Customer Experience Platform | Typewise
Typewise is the AI customer experience platform that resolves support requests end to end — across every channel, in any language — while your team stays in control.
Very close - 10
The Conversational AI platform for Ecommerce | Gorgias
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting.
Very close - 11
AI Customer Service That Turns Chats Into Revenue | Tidio
See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute.
Very close - 12
The AI Customer Support Platform for Every Business - Crisp
Crisp is the ultimate all-in-one AI-powered multichannel messaging platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the AI-driven revolution by using conversations to unlock hypergrowth.
Very close - 13
HubSpot | Software & Tools for your Business - Homepage
HubSpot's customer platform includes all the marketing, sales, customer service, and CRM software you need to grow your business.
Very close - 14
Genesys Cloud CX: AI-Powered Customer Experience
Orchestrate experiences in real time with an AI-powered platform that makes it possible to foster customer loyalty and build efficient teams. Transform your CX today.
Very close - 15
Document360: AI Knowledge Base Software for Documentation
Start building intelligent documentation today with AI search, AI chatbot, and writing tools inside Document360, the knowledge base trusted by teams worldwide.
Very close - 16
Slack | AI Work Platform & Productivity Tools
Boost productivity and save time with Slack — the AI work platform for managing projects, automating workflows, and connecting teams securely. Start working smarter today.
Very close - 17
Work & Project Management for Human-Agent Teams • Asana
Work management software for teams and AI agents. Plan, automate, and execute critical workflows together.
Very close - 18
Pendo | Product Context for Your Apps and AI Agents
Pendo feeds product context to the apps and AI agents you build or buy, so you can understand your users, act where it counts, and drive adoption and revenue.
Very close - 19
Olark — More than a chatbot. An AI agent that works your marketing funnel 24/7
Built for the marketer doing five jobs at once — Olark's AI agent answers questions, qualifies visitors, and knows exactly when to bring in a human. Trained on your own site in under a minute.
Very close - 20
Devin Desktop | Devin
Manage any agent, locally or in the cloud, from one command center. Plan, review, and ship with a team of agents.
Very close
Closest first, by how much each site’s offer resembles Freshworks’s. Trackers are counted the same way as above. Highlighted technologies are ones Freshworks uses too. Votes and comments come from visitors and don’t change the order.
04 · History
What changed
Price and policy history →No changes yet. Each new crawl is compared with the last one, and what Freshworks adds, drops or rewrites shows up here.
05 · Details
How we measure
Alternatives are matched by what sites actually offer, from their homepages, Wikidata and a summary by Claude, in any language. Trackers and the rest of the stack come from the homepage’s code and DNS records.
The full technology stack, the competitor map and search numbers · 13 technologies
- Neighbours
- k = 60
- Sites searched
- 9,208
- Vector
- 384-d
- Query
- 107 ms
Competitor map
Each alternative by how close its vector is to Freshworks’s (x) and how much traffic it gets, how much of the stack it shares, or where it sits in the embedding space itself (y). Hover for the numbers, click to jump to it in the list.
similarity × popularity
Built with
- CMS
- Contentful page source: images.ctfassets.net
- JavaScript frameworks
- Cookie consent
- OneTrust page source: otSDKStub
- CDN
- Amazon CloudFront header x-amz-cf-id: z5aTnYTDwuilXyTujWfDs9lGyzAxx6R-ByHf28Q6erykK6F_jOoEMw==
- Cloudflare header cf-ray: a56310287d33c4bf-HAM
- Video
- Wistia page source: fast.wistia.com
- Email hosting
- Google Workspace MX aspmx.l.google.com
- Microsoft 365 TXT MS=ms20153233
- Email delivery
- SendGrid TXT v=spf1 include:sendgrid.net include:_spf.google.com -all
- DNS hosting
- Amazon Route 53 NS ns-1955.awsdns-52.co.uk
- SaaS tools (verified in DNS)
- Google Search Console meta google-site-verification: p1kXiLh_RXdISzpdgWbzTnGp0pbeWIXKOYGHN98BTwc
- Meta Business Suite TXT facebook-domain-verification=66objfbfqci42q91b05p0mbinby04v
What competitors use
Across the 20 closest sites.
- Google Search Console 20/20
- Google Workspace 14/20
- Cloudflare 13/20
- Microsoft 365 13/20
- HubSpot · not on freshdesk.com 12/20
- Google Tag Manager · not on freshdesk.com 10/20
- Apple Business · not on freshdesk.com 9/20
- Atlassian · not on freshdesk.com 8/20
- DocuSign · not on freshdesk.com 7/20
- OpenAI · not on freshdesk.com 7/20
- React 7/20
- Amazon Route 53 7/20
- Cloudflare DNS · not on freshdesk.com 7/20
- Next.js 6/20
- OneTrust 6/20
- Meta Business Suite 6/20