mypurecloud.com
Genesys
Who runs Genesys, what it tracks and what it costs, and the 20 closest contact center software alternatives.
- Who’s behind it
- Not stated
- Online since
- Unknown
- Trackers
- Prices
- No pricing page
- Last price change
- –
- Closest alternative
- NiCE
Measured from Genesys’s own pages, the Internet Archive and public records. Hover a dotted value for its source and date.
Visit Genesys01 · Who’s behind it
Who runs Genesys
Genesys mypurecloud.com
Genesys Cloud is an agentic AI CX platform that delivers personalized customer and employee experiences across every channel.
- Company
- No imprint we could read
- Online since
- Not in the Internet Archive
- Audience
- In English
02 · Privacy
What Genesys tracks
What the homepage loads before you accept or decline cookies. A cookie banner should hold most of it back until you agree, and a tag manager can load more that we don’t see.
tracker that follows visitors
None of the 17 alternatives below has fewer; 14 have more.
Privacy-friendly alternatives →- Cookie banner
- OneTrust
- US company
- 1 tool
Tag manager
Loads further tracking scripts, which we can’t always see.
03 · Alternatives
Alternatives to Genesys
Thumbs up if it’s a real alternative to Genesys, thumbs down if it isn’t.
- 01
NiCE: Customer Experience (CX) AI Platform for Transformation at Scale
Discover NiCE’s AI customer service automation solutions to improve CX and boost efficiency. Transform your customer interactions today!
Very close - 02
AI Customer Experience Automation Solutions | Contact Center Software | Talkdesk
Talkdesk is the leader in Customer Experience Automation (CXA), using AI and real-time data to automate customer journeys, reduce costs, and improve outcomes.
Very close - 03
Avaya | Enterprise Software for CX & Critical Communications
Avaya helps large enterprises and government agencies connect customer experience, critical communications, enterprise voice, data, AI, and workflows.
Very close - 04
AI Customer Experience Platform | Agentic CX | Dialpad
Dialpad brings AI agents, contact center, sales, and business communications together, turning customer conversations into intelligence that drives resolution.
Very close - 05
Nextiva - AI Customer Experience Management Platform
Nextiva is the best customer experience platform to optimize every customer journey. Business phone, contact center, AI receptionist, and unified CX in one.
Very close - 06
RingCentral: The Voice of Your Business
Power the voice of your business with RingCentral Agentic Voice AI, including AI Receptionist (AIR), AI Virtual Assistant (AVA), & AI Conversation Expert (ACE).
Very close - 07
Sprinklr: The Definitive AI-Native Customer Experience Platform
Unify customer journeys with Sprinklr’s AI-native platform. Connect every touchpoint, empower teams, and elevate conversations to earn lasting loyalty.
Very close - 08
GoTo: Business Communication & IT Support Software
Businesses of all sizes trust GoTo to power business growth and support customers. Explore our business phone system, contact center, and IT support products.
Very close - 09
Slack | AI Work Platform & Productivity Tools
Boost productivity and save time with Slack — the AI work platform for managing projects, automating workflows, and connecting teams securely. Start working smarter today.
Very close - 10
One platform to connect | Zoom
Modernize workflows with Zoom's trusted collaboration tools: including video meetings, Zoom Chat, VoIP phone, webinars, whiteboard, contact center, and events.
Very close - 11
Agentic commerce platform built for top brands | Gladly
Gladly brings agentic commerce to your site for premium ecommerce support. See how it works.
Very close - 12
The Execution Hub for Enterprise Work | Smartsheet
Smartsheet is the Execution Hub where people and AI get work done together, with the governance and visibility enterprises need.
Very close - 13
AI-powered enterprise work management software | Wrike
Wrike is the trusted work delivery platform for people and AI. We help enterprises reach the outcome faster, without losing control of how work gets done.
Very close - 14
Front | Customer service platform, powered by AI
Deliver exceptional service with Front, the platform where support, sales, operations, and AI agents come together to resolve complex customer work.
Very close - 15
NFON: Flexible AI-Powered Cloud Communication for European Businesses
Secure cloud telephony, SIP trunking, contact center and AI assistants for European businesses. Connect teams and scale communication with NFON.
Very close - 16
HubSpot | Software & Tools for your Business - Homepage
HubSpot's customer platform includes all the marketing, sales, customer service, and CRM software you need to grow your business.
Very close - 17
Global Technology Solutions – Keep Breaking Through | Unisys
Unisys is a global technology solutions company for cloud, AI, digital workplace, applications and enterprise computing.
Very close - 18
The secure, fault-tolerant cloud platform from Yandex
Build your digital services and applications with the enterprise-grade cloud platform made by Yandex.
Very close - 19
Conversational AI and APIs for SMS, Email, Voice | Twilio
Build amazing customer experiences on the Twilio platform with APIs for SMS, RCS, voice, and email, plus conversational AI for smarter engagement, and identity verification for trust.
Very close - 20
Infobip - Build meaningful customer relationships across any communication channel
Engage your customers and prospects with simple drag and drop email, SMS, chatbot or build custom solutions with the best in class APIs
Very close
Closest first, by how much each site’s offer resembles Genesys’s. Trackers are counted the same way as above. Highlighted technologies are ones Genesys uses too. Votes and comments come from visitors and don’t change the order.
04 · History
What changed
Price and policy history →No changes yet. Each new crawl is compared with the last one, and what Genesys adds, drops or rewrites shows up here.
05 · Details
How we measure
Alternatives are matched by what sites actually offer, from their homepages, Wikidata and a summary by Claude, in any language. Trackers and the rest of the stack come from the homepage’s code and DNS records.
The full technology stack, the competitor map and search numbers · 12 technologies
- Neighbours
- k = 20
- Sites searched
- 9,195
- Vector
- 384-d
- Query
- 24 ms
Competitor map
Each alternative by how close its vector is to Genesys’s (x) and how much traffic it gets, how much of the stack it shares, or where it sits in the embedding space itself (y). Hover for the numbers, click to jump to it in the list.
similarity × popularity
Built with
- CMS
- WordPress page source: /wp-content/
- JavaScript libraries
- jQuery asset https://www.genesys.com/wp-includes/js/jquery/jquery.min.js?ver=3.7.1
- CSS & UI
- Font Awesome asset https://kit.fontawesome.com/
- Tag managers
- Tealium page source: tags.tiqcdn.com
- Cookie consent
- OneTrust page source: cdn.cookielaw.org
- CDN
- Cloudflare header cf-ray: a5631c2a7bc90b2f-HAM
- jsDelivr asset https://cdn.jsdelivr.net/
- Hosting
- Google Cloud header via: 1.1 google
- Languages & backends
- PHP implied by WordPress (page source: /wp-content/)
- Email delivery
- Amazon SES TXT v=spf1 mx include:amazonses.com ~all
- DNS hosting
- Amazon Route 53 NS ns-160.awsdns-20.com
- SaaS tools (verified in DNS)
- Google Search Console TXT google-site-verification=oGU6q-85MXY-A5_PtVr2-eP08c739py-1I6gd3sbQUk
What competitors use
Across the 20 closest sites.
- Google Search Console 20/20
- Atlassian · not on mypurecloud.com 17/20
- Microsoft 365 · not on mypurecloud.com 17/20
- DocuSign · not on mypurecloud.com 14/20
- Google Workspace · not on mypurecloud.com 14/20
- Apple Business · not on mypurecloud.com 13/20
- Google Tag Manager · not on mypurecloud.com 12/20
- Amazon Route 53 12/20
- Adobe · not on mypurecloud.com 12/20
- OneTrust 12/20
- Stripe · not on mypurecloud.com 11/20
- Cloudflare 10/20
- Next.js · not on mypurecloud.com 9/20
- OpenAI · not on mypurecloud.com 9/20
- React · not on mypurecloud.com 9/20
- HubSpot · not on mypurecloud.com 8/20