Freshworks

01 · Who’s behind it

Who runs Freshworks

Freshworks freshdesk.com

Boost agent productivity and deliver seamless customer experiences with Freshdesk, an AI-powered customer service solution with omnichannel ticketing and automated workflows.

Company

No imprint we could read

Online since

Not in the Internet Archive

Audience

Top 10K In English

02 · Privacy

What Freshworks tracks

What the homepage loads before you accept or decline cookies. A cookie banner should hold most of it back until you agree, and a tag manager can load more that we don’t see.

1. 01
   Intercom intercom.com Top 10K English 3 trackers

   Intercom | A complete system for human and AI customer service

   Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.

   • Amazon CloudFront
   • Google Search Console
   • Google Workspace
   • Meta Business Suite
   • Next.js
   • React

   0 say Intercom is a good alternative to Freshworks 0 say Intercom isn’t a real alternative to Freshworks

   Comment

   Compare Intercom with Freshworks →
   Very close
2. 02
   Help Scout helpscout.com English 3 trackers

   Help Scout: The AI-driven support platform for customer-first brands

   Help Scout delivers all the powerful, intuitive features you need to deliver exceptional support at a fraction of the cost of other customer service platforms.

   • Contentful
   • Google Search Console
   • Google Workspace
   • Microsoft 365
   • React
   • Amazon Route 53

   0 say Help Scout is a good alternative to Freshworks 0 say Help Scout isn’t a real alternative to Freshworks

   Comment

   Compare Help Scout with Freshworks →
   Very close
3. 03
   Front front.com English 2 trackers

   Front | Customer service platform, powered by AI

   Deliver exceptional service with Front, the platform where support, sales, operations, and AI agents come together to resolve complex customer work.

   • Cloudflare
   • Google Search Console
   • Google Workspace
   • Meta Business Suite
   • Microsoft 365
   • Next.js

   0 say Front is a good alternative to Freshworks 0 say Front isn’t a real alternative to Freshworks

   Comment

   Compare Front with Freshworks →
   Very close
4. 04
   trengo.com English 6 trackers

   Customer engagement platform for seamless omnichannel communication

   Enhance customer interactions with Trengo’s AI-powered engagement platform. Automate workflows and manage omnichannel communication effortlessly from a single dashboard.

   • Cloudflare
   • Google Search Console
   • Google Workspace
   • Microsoft 365
   • Apple Business
   • Atlassian

   0 say trengo.com is a good alternative to Freshworks 0 say trengo.com isn’t a real alternative to Freshworks

   Comment

   Compare trengo.com with Freshworks →
   Very close
5. 05
   Helpshift helpshift.com Top 10K English 3 trackers

   AI-Native Player Engagement Platform For Gaming | Helpshift

   Helpshift is an AI-native player engagement platform that combines technology, AI, and human experts to power gaming support, trust & safety and community.

   • Cloudflare
   • Google Search Console
   • Google Workspace
   • Microsoft 365
   • OneTrust
   • Amazon Route 53

   0 say Helpshift is a good alternative to Freshworks 0 say Helpshift isn’t a real alternative to Freshworks

   Comment

   Compare Helpshift with Freshworks →
   Very close
6. 06
   Featurebase featurebase.app English Free plan 6 trackers

   Featurebase – AI support platform that improves your product

   Support customers from live chat, email, Slack, and more. Let AI resolve repetitive questions and surface the product & customer signals for your team to act on.

   • Cloudflare
   • Google Search Console
   • Google Workspace
   • Microsoft 365
   • Amazon SES
   • Astro

   0 say Featurebase is a good alternative to Freshworks 0 say Featurebase isn’t a real alternative to Freshworks

   Comment

   Compare Featurebase with Freshworks →
   Very close
7. 07
   Gladly gladly.com English 2 trackers

   Agentic commerce platform built for top brands | Gladly

   Gladly brings agentic commerce to your site for premium ecommerce support. See how it works.

   • Google Search Console
   • Google Workspace
   • Microsoft 365
   • Next.js
   • React
   • Amazon Route 53

   0 say Gladly is a good alternative to Freshworks 0 say Gladly isn’t a real alternative to Freshworks

   Comment

   Compare Gladly with Freshworks →
   Very close
8. 08
   Typewise typewise.app English 3 trackers

   AI Customer Experience Platform | Typewise

   Typewise is the AI customer experience platform that resolves support requests end to end — across every channel, in any language — while your team stays in control.

   • Amazon CloudFront
   • Google Search Console
   • Google Workspace
   • Microsoft 365
   • Amazon Route 53
   • Amazon SES

   0 say Typewise is a good alternative to Freshworks 0 say Typewise isn’t a real alternative to Freshworks

   Comment

   Compare Typewise with Freshworks →
   Very close
9. 09
   Gorgias gorgias.com English 2 trackers

   The Conversational AI platform for Ecommerce | Gorgias

   Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting.

   • Cloudflare
   • Google Search Console
   • Google Workspace
   • Meta Business Suite
   • Microsoft 365
   • Wistia

   0 say Gorgias is a good alternative to Freshworks 0 say Gorgias isn’t a real alternative to Freshworks

   Comment

   Compare Gorgias with Freshworks →
   Very close
10. 10
    Tidio tidio.com English 3 trackers

    AI Customer Service That Turns Chats Into Revenue | Tidio

    See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute.

    • Cloudflare
    • Google Search Console
    • Google Workspace
    • Meta Business Suite
    • Next.js
    • React

    0 say Tidio is a good alternative to Freshworks 0 say Tidio isn’t a real alternative to Freshworks

    Comment

    Compare Tidio with Freshworks →
    Very close
11. 11
    Crisp crisp.chat English No trackers

    The AI Customer Support Platform for Every Business - Crisp

    Crisp is the ultimate all-in-one AI-powered multichannel messaging platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the AI-driven revolution by using conversations to unlock hypergrowth.

    • Cloudflare
    • Google Search Console
    • Meta Business Suite
    • Nuxt
    • Vue.js

    0 say Crisp is a good alternative to Freshworks 0 say Crisp isn’t a real alternative to Freshworks

    Comment

    Compare Crisp with Freshworks →
    Very close
12. 12
    HubSpot hubspot.com Top 1K English 1 tracker

    HubSpot | Software & Tools for your Business - Homepage

    HubSpot's customer platform includes all the marketing, sales, customer service, and CRM software you need to grow your business.

    • Cloudflare
    • Google Search Console
    • Google Workspace
    • Meta Business Suite
    • Microsoft 365
    • OneTrust

    0 say HubSpot is a good alternative to Freshworks 0 say HubSpot isn’t a real alternative to Freshworks

    Comment

    Compare HubSpot with Freshworks →
    Very close
13. 13
    Genesys genesys.com English 1 tracker

    Genesys Cloud CX: AI-Powered Customer Experience

    Orchestrate experiences in real time with an AI-powered platform that makes it possible to foster customer loyalty and build efficient teams. Transform your CX today.

    • Cloudflare
    • Google Search Console
    • Microsoft 365
    • OneTrust
    • Adobe
    • Amazon SES

    0 say Genesys is a good alternative to Freshworks 0 say Genesys isn’t a real alternative to Freshworks

    Comment

    Compare Genesys with Freshworks →
    Very close
14. 14
    Document360 document360.com English 2 trackers

    Document360: AI Knowledge Base Software for Documentation

    Start building intelligent documentation today with AI search, AI chatbot, and writing tools inside Document360, the knowledge base trusted by teams worldwide.

    • Cloudflare
    • Google Search Console
    • Microsoft 365
    • SendGrid
    • Wistia
    • Bing Webmaster Tools

    0 say Document360 is a good alternative to Freshworks 0 say Document360 isn’t a real alternative to Freshworks

    Comment

    Compare Document360 with Freshworks →
    Very close
15. 15
    Slack slack.com Top 1K English EU-registeredFree plan 1 tracker

    Slack | AI Work Platform & Productivity Tools

    Boost productivity and save time with Slack‌ — ‌the AI work platform for managing projects, automating workflows, and connecting teams securely. Start working smarter today.

    • Google Search Console
    • Google Workspace
    • OneTrust
    • Amazon Route 53
    • Apache HTTP Server
    • HubSpot

    0 say Slack is a good alternative to Freshworks 0 say Slack isn’t a real alternative to Freshworks

    Comment

    Compare Slack with Freshworks →
    Very close
16. 16
    Asana asana.com Top 10K English Free plan 3 trackers

    Work & Project Management for Human-Agent Teams • Asana

    Work management software for teams and AI agents. Plan, automate, and execute critical workflows together.

    • Google Search Console
    • Google Workspace
    • Meta Business Suite
    • Next.js
    • OneTrust
    • React

    0 say Asana is a good alternative to Freshworks 0 say Asana isn’t a real alternative to Freshworks

    Comment

    Compare Asana with Freshworks →
    Very close
17. 17
    Pendo pendo.io Top 1K English 3 trackers

    Pendo | Product Context for Your Apps and AI Agents

    Pendo feeds product context to the apps and AI agents you build or buy, so you can understand your users, act where it counts, and drive adoption and revenue.

    • Google Search Console
    • Google Workspace
    • Meta Business Suite
    • Microsoft 365
    • Next.js
    • OneTrust

    0 say Pendo is a good alternative to Freshworks 0 say Pendo isn’t a real alternative to Freshworks

    Comment

    Compare Pendo with Freshworks →
    Very close
18. 18
    Olark olark.com English 2 trackers

    Olark — More than a chatbot. An AI agent that works your marketing funnel 24/7

    Built for the marketer doing five jobs at once — Olark's AI agent answers questions, qualifies visitors, and knows exactly when to bring in a human. Trained on your own site in under a minute.

    • Cloudflare
    • Google Search Console
    • Google Workspace
    • Microsoft 365
    • Google Cloud DNS
    • Google Fonts

    0 say Olark is a good alternative to Freshworks 0 say Olark isn’t a real alternative to Freshworks

    Comment

    Compare Olark with Freshworks →
    Very close
19. 19
    Devin codeium.com English No trackers

    Devin Desktop | Devin

    Manage any agent, locally or in the cloud, from one command center. Plan, review, and ship with a team of agents.

    • Google Search Console
    • Google Workspace
    • Microsoft 365
    • Next.js
    • React
    • Apple Business

    0 say Devin is a good alternative to Freshworks 0 say Devin isn’t a real alternative to Freshworks

    Comment

    Compare Devin with Freshworks →
    Very close
20. 20
    Respond.io respond.io English 3 trackers

    Respond.io | AI-Powered Customer Conversation Platform

    Trusted by 10,000+ B2C businesses to scale customer chats, calls & campaigns. Unify WhatsApp, TikTok, Instagram & Facebook in a team inbox with AI Agents on respond.io

    • Cloudflare
    • Google Search Console
    • Google Workspace
    • Microsoft 365
    • SendGrid
    • Wistia

    0 say Respond.io is a good alternative to Freshworks 0 say Respond.io isn’t a real alternative to Freshworks

    Comment

    Compare Respond.io with Freshworks →
    Very close

Closest first, by how much each site’s offer resembles Freshworks’s. Trackers are counted the same way as above. Highlighted technologies are ones Freshworks uses too. Votes and comments come from visitors and don’t change the order.

04 · History

No changes yet. Each new crawl is compared with the last one, and what Freshworks adds, drops or rewrites shows up here.

05 · Details

How we measure

Alternatives are matched by what sites actually offer, from their homepages, Wikidata and a summary by Claude, in any language. Trackers and the rest of the stack come from the homepage’s code and DNS records.