helpscout.com
Help Scout
Who runs Help Scout, what it tracks and what it costs, and the 20 closest help desk software alternatives.
- Who’s behind it
- Not stated
- Online since
- Unknown
- Trackers
- Prices
- No pricing page
- Last price change
- –
- Closest alternative
- Intercom
Measured from Help Scout’s own pages, the Internet Archive and public records. Hover a dotted value for its source and date.
Visit Help Scout01 · Who’s behind it
Who runs Help Scout
Help Scout helpscout.com
Help Scout delivers all the powerful, intuitive features you need to deliver exceptional support at a fraction of the cost of other customer service platforms.
Wikidata: provider of help desk software
- Company
- No imprint we could read
- Online since
- Not in the Internet Archive
- Audience
- In English
02 · Privacy
What Help Scout tracks
What the homepage loads before you accept or decline cookies. A cookie banner should hold most of it back until you agree, and a tag manager can load more that we don’t see.
trackers that follow visitors
12 of the 19 alternatives below have fewer, 2 have more.
Privacy-friendly alternatives →- Cookie banner
- None found
- US company
- 4 tools
Marketing and email tracking
Links visits to email campaigns and customer profiles.
Tag manager
Loads further tracking scripts, which we can’t always see.
Third-party embeds
Videos, maps or fonts from other companies, which receive the visitor’s IP address.
03 · Alternatives
Alternatives to Help Scout
Thumbs up if it’s a real alternative to Help Scout, thumbs down if it isn’t.
20 of the 60 sites closest to Help Scout match.
- 01
Intercom | A complete system for human and AI customer service
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
Very close - 02
Front | Customer service platform, powered by AI
Deliver exceptional service with Front, the platform where support, sales, operations, and AI agents come together to resolve complex customer work.
Very close - 03
The Conversational AI platform for Ecommerce | Gorgias
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting.
Very close - 04
The AI Customer Support Platform for Every Business - Crisp
Crisp is the ultimate all-in-one AI-powered multichannel messaging platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the AI-driven revolution by using conversations to unlock hypergrowth.
Very close - 05
Agentic commerce platform built for top brands | Gladly
Gladly brings agentic commerce to your site for premium ecommerce support. See how it works.
Very close - 06
AI Customer Service That Turns Chats Into Revenue | Tidio
See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute.
Very close - 07
AI Customer Experience Platform | Typewise
Typewise is the AI customer experience platform that resolves support requests end to end — across every channel, in any language — while your team stays in control.
Very close - 08
AI-Native Player Engagement Platform For Gaming | Helpshift
Helpshift is an AI-native player engagement platform that combines technology, AI, and human experts to power gaming support, trust & safety and community.
Very close - 09
Document360: AI Knowledge Base Software for Documentation
Start building intelligent documentation today with AI search, AI chatbot, and writing tools inside Document360, the knowledge base trusted by teams worldwide.
Very close - 10
AI-Powered Omnichannel Customer Engagement Platform | SaleSmartly
Trusted by 300,000+ businesses. Unify WhatsApp, Telegram, Facebook, Instagram & more in a shared inbox with AI agents, CRM & automation to capture, convert & retain customers.
Very close - 11
tawk.to - Free Live Chat Software for Your Website
One free inbox for all your customer channels. Live chat, ticketing, knowledge base, AI assist, and CRM — all in one place. Trusted by 6M+ businesses.
Very close - 12
Respond.io | AI-Powered Customer Conversation Platform
Trusted by 10,000+ B2C businesses to scale customer chats, calls & campaigns. Unify WhatsApp, TikTok, Instagram & Facebook in a team inbox with AI Agents on respond.io
Very close - 13
Olark — More than a chatbot. An AI agent that works your marketing funnel 24/7
Built for the marketer doing five jobs at once — Olark's AI agent answers questions, qualifies visitors, and knows exactly when to bring in a human. Trained on your own site in under a minute.
Close - 14
HubSpot | Software & Tools for your Business - Homepage
HubSpot's customer platform includes all the marketing, sales, customer service, and CRM software you need to grow your business.
Very close - 15
The AI customer experience platform for enterprise | Sendbird
Engage your customers and improve customer loyalty with an AI customer experience platform trusted by enterprises worldwide.
Very close - 16
Live Chat Software with AI by Text | LiveChat.com
Text is live chat software for your website with an AI Agent that answers 24/7. Qualify leads and track sales from chats. Start your free 14-day trial.
Close - 17
Semrush: Your Unfair Advantage for Growing Brand Visibility
Semrush is the leading platform to grow and measure brand visibility across AI search, SEO, PPC, social, and more.
Very close - 18
Slack | AI Work Platform & Productivity Tools
Boost productivity and save time with Slack — the AI work platform for managing projects, automating workflows, and connecting teams securely. Start working smarter today.
Very close - 19
Wati | AI Platform for WhatsApp Business, Instagram & More
Join 16,000+ businesses that sell, support, and market on WhatsApp, Instagram and TikTok with Wati. Send broadcasts, build chatbots, and let AI agents run conversations by your rules.
Very close - 20
Customer Success Software for Customer Growth - ChurnZero
Deliver digital first customer success with ChurnZero software that helps businesses improve the customer experience and drive revenue.
Very close
Closest first, by how much each site’s offer resembles Help Scout’s. Trackers are counted the same way as above. Highlighted technologies are ones Help Scout uses too. Votes and comments come from visitors and don’t change the order.
04 · History
What changed
Price and policy history →No changes yet. Each new crawl is compared with the last one, and what Help Scout adds, drops or rewrites shows up here.
05 · Details
How we measure
Alternatives are matched by what sites actually offer, from their homepages, Wikidata and a summary by Claude, in any language. Trackers and the rest of the stack come from the homepage’s code and DNS records.
The full technology stack, the competitor map and search numbers · 13 technologies
- Neighbours
- k = 60
- Sites searched
- 9,211
- Vector
- 384-d
- Query
- 48 ms
Competitor map
Each alternative by how close its vector is to Help Scout’s (x) and how much traffic it gets, how much of the stack it shares, or where it sits in the embedding space itself (y). Hover for the numbers, click to jump to it in the list.
similarity × popularity
Built with
- CMS
- Contentful page source: images.ctfassets.net
- JavaScript frameworks
- Fonts
- Google Fonts asset https://fonts.googleapis.com/
- Tag managers
- Google Tag Manager page source: googletagmanager.com/ns.html?id=GTM-
- Marketing automation
- Hosting
- Vercel header x-vercel-id: fra1::jgd6x-1794173660215-4a24ed1b9822
- Email hosting
- Google Workspace MX aspmx.l.google.com
- Microsoft 365 TXT MS=ms10945876
- DNS hosting
- Amazon Route 53 NS ns-471.awsdns-58.com
- SaaS tools (verified in DNS)
- Google Search Console TXT google-site-verification=0aRnXx7VvxMujLBvlzUtHHbqmCVFL_-NCGm3yq_hgsw
- Notion TXT notion-domain-verification=whyKXU9MNcjRb1niYAVpQe60dWlXEyahKchfUCOcNqE
What competitors use
Across the 20 closest sites.
- Google Search Console 20/20
- Google Workspace 16/20
- Cloudflare · not on helpscout.com 14/20
- Microsoft 365 12/20
- HubSpot 11/20
- Google Tag Manager 10/20
- Atlassian · not on helpscout.com 8/20
- Next.js · not on helpscout.com 8/20
- React 8/20
- Cloudflare DNS · not on helpscout.com 8/20
- Meta Business Suite · not on helpscout.com 7/20
- Amazon Route 53 7/20
- Apple Business · not on helpscout.com 7/20
- Amazon SES · not on helpscout.com 5/20
- DocuSign · not on helpscout.com 5/20
- OpenAI · not on helpscout.com 5/20