freshworks.com
Freshworks
Who runs Freshworks, what it tracks and what it costs, and the 20 closest customer service software alternatives.
- Who’s behind it
- Not stated
- Online since
- Unknown
- Trackers
- Couldn’t check
- Prices
- No pricing page
- Last price change
- –
- Closest alternative
- ServiceNow
Measured from Freshworks’s own pages, the Internet Archive and public records. Hover a dotted value for its source and date.
Visit Freshworks01 · Who’s behind it
Who runs Freshworks
Freshworks freshworks.com
Wikidata: Customer service software company
- Company
- No imprint we could read
- Online since
- Not in the Internet Archive
- Audience
- In English
02 · Privacy
What Freshworks tracks
We couldn’t read freshworks.com’s homepage (bot protection page), so we can’t say what it loads.
03 · Alternatives
Alternatives to Freshworks
Thumbs up if it’s a real alternative to Freshworks, thumbs down if it isn’t.
We can’t read freshworks.com’s homepage (bot protection page), so it’s compared on what Wikidata and Wikipedia say about it.
- 01
HubSpot | Software & Tools for your Business - Homepage
HubSpot's customer platform includes all the marketing, sales, customer service, and CRM software you need to grow your business.
Very close - 02
Sales CRM & Pipeline Management Software | Pipedrive
Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business with our sales CRM. Sign up for a 14-day free trial.
Very close - 03
Intercom | A complete system for human and AI customer service
Intercom is the only helpdesk with a natively integrated AI Agent, Fin, meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.
Very close - 04
Collaboration software for software, IT and business teams | Atlassian
Atlassian's team collaboration software like Jira, Confluence and Trello help teams organize, discuss, and complete shared work.
Very close - 05
AI-Native Player Engagement Platform For Gaming | Helpshift
Helpshift is an AI-native player engagement platform that combines technology, AI, and human experts to power gaming support, trust & safety and community.
Very close - 06
Front | Customer service platform, powered by AI
Deliver exceptional service with Front, the platform where support, sales, operations, and AI agents come together to resolve complex customer work.
Very close - 07
Agentic commerce platform built for top brands | Gladly
Gladly brings agentic commerce to your site for premium ecommerce support. See how it works.
Very close - 08
Sprinklr: The Definitive AI-Native Customer Experience Platform
Unify customer journeys with Sprinklr’s AI-native platform. Connect every touchpoint, empower teams, and elevate conversations to earn lasting loyalty.
Very close - 09
AI Customer Service That Turns Chats Into Revenue | Tidio
See what your customer conversations earn. Lyro resolves questions instantly and turns the rest into sales, leads, and bookings you can attribute.
Very close - 10
Small Business CRM & Automation | Keap
Keap is the leading small business CRM and automation platform built exclusively to help small businesses save time and grow without the chaos.
Very close - 11
Featurebase – AI support platform that improves your product
Support customers from live chat, email, Slack, and more. Let AI resolve repetitive questions and surface the product & customer signals for your team to act on.
Very close - 12
Genesys Cloud CX: AI-Powered Customer Experience
Orchestrate experiences in real time with an AI-powered platform that makes it possible to foster customer loyalty and build efficient teams. Transform your CX today.
Very close - 13
The AI Customer Support Platform for Every Business - Crisp
Crisp is the ultimate all-in-one AI-powered multichannel messaging platform that helps businesses connect instantly with their customers or leads who are waiting for support. With its quickly evolving set of tools, Crisp is leading businesses through the AI-driven revolution by using conversations to unlock hypergrowth.
Very close - 14
AI-powered enterprise work management software | Wrike
Wrike is the trusted work delivery platform for people and AI. We help enterprises reach the outcome faster, without losing control of how work gets done.
Very close - 15
AI Customer Experience Platform | Typewise
Typewise is the AI customer experience platform that resolves support requests end to end — across every channel, in any language — while your team stays in control.
Very close - 16
Customer engagement platform for seamless omnichannel communication
Enhance customer interactions with Trengo’s AI-powered engagement platform. Automate workflows and manage omnichannel communication effortlessly from a single dashboard.
Very close - 17
Planhat | A new generation of CRM
Bring your people and agents together to turn shared commercial knowledge into exceptional customer outcomes.
Very close - 18
The AI-Native commerce suite of choice for bold CIOs and CEOs
Modernize your stack and drive operational results with an AI-Native unified commerce solution.
Very close - 19
The Conversational AI platform for Ecommerce | Gorgias
Drive more sales and automate support with AI Agent, Helpdesk integrated to your stack, Chat, FAQ and more. Trusted by top 17,000 brands and counting.
Very close - 20
Marketing automation for any business | ActiveCampaign
Go beyond marketing automation with ActiveCampaign's autonomous marketing platform. Your team of AI agents handles email, SMS, WhatsApp and more for you, backed by billions of data points.
Very close
Closest first, by how much each site’s offer resembles Freshworks’s. Trackers are counted the same way as above. Highlighted technologies are ones Freshworks uses too. Votes and comments come from visitors and don’t change the order.
04 · History
What changed
Price and policy history →No changes yet. Each new crawl is compared with the last one, and what Freshworks adds, drops or rewrites shows up here.
05 · Details
How we measure
Alternatives are matched by what sites actually offer, from their homepages, Wikidata and a summary by Claude, in any language. Trackers and the rest of the stack come from the homepage’s code and DNS records.
The full technology stack, the competitor map and search numbers · 16 technologies
- Neighbours
- k = 20
- Sites searched
- 9,195
- Vector
- 384-d
- Query
- 29 ms
Competitor map
Each alternative by how close its vector is to Freshworks’s (x) and how much traffic it gets, how much of the stack it shares, or where it sits in the embedding space itself (y). Hover for the numbers, click to jump to it in the list.
similarity × popularity
Built with
- Marketing automation
- Payments
- Stripe TXT stripe-verification=EBC843C010CA18703F390BE6DD2733A9CB4C17921B2332D73…
- CDN
- Cloudflare header cf-ray: a5631d5df9deb1e5-HAM
- Email hosting
- Google Workspace MX aspmx.l.google.com
- Email delivery
- SendGrid TXT v=spf1 include:_spf.google.com include:sendgrid.net include:_spf.sale…
- DNS hosting
- Amazon Route 53 NS ns-1937.awsdns-50.co.uk
- SaaS tools (verified in DNS)
- Apple Business TXT apple-domain-verification=TEHgoBhaAO1njFUY
- Atlassian TXT atlassian-domain-verification=W8+vmpAfQzNu5HnckQ0LCfD7aOaq6AjNaMoWrjk…
- Canva TXT canva-site-verification=d29GqBGpfpoY-JO4i0NNJQ
- DocuSign TXT docusign=b9ad7836-f509-4f18-88bd-b5f226a4ddc8
- Google Search Console TXT google-site-verification=_WBKNluhzl3h9gqgoFlh6DKIjGr8d3PewUqTCM33OCU
- Meta Business Suite TXT facebook-domain-verification=2r86y9b1hc6knckok5o2ak09nog77l
- OpenAI TXT openai-domain-verification=dv-prdAcmuTQ593WiQUHDWExnpY
- Salesforce TXT v=spf1 include:_spf.google.com include:sendgrid.net include:_spf.sale…
- Slack TXT slack-domain-verification=UyZ6cKweLc46SAV0qi3qQSlcteL4VwQcttmictgs
What competitors use
Across the 20 closest sites.
- Google Search Console 20/20
- Google Workspace 13/20
- Microsoft 365 · not on freshworks.com 12/20
- Atlassian 12/20
- Cloudflare 12/20
- HubSpot 11/20
- Apple Business 10/20
- DocuSign 10/20
- Adobe · not on freshworks.com 9/20
- OpenAI 9/20
- Google Tag Manager · not on freshworks.com 9/20
- Next.js · not on freshworks.com 8/20
- OneTrust · not on freshworks.com 8/20
- React · not on freshworks.com 8/20
- Meta Business Suite 8/20
- Stripe 7/20