Top 7 Alternatives to Zendesk for Help Desk Solutions

By Gregor K. published about 2023-01-30 12:10:24

Are you looking for websites similar to Zendesk? If you need to find an alternative customer service and support software solution, you’re in the right place. Here’s a comprehensive list of the top websites like Zendesk that offer customer service and support solutions. From help desk software to live chat, these websites provide the perfect tools to help you provide the best customer service and support experience.

Zendesk

300

https://www.zendesk.com/

Customer Service Customer Support Knowledge Base Customer Satisfaction

Zendesk is a cloud-based customer service platform that helps companies create better customer experiences. With an intuitive user interface, Zendesk provides a range of features and tools to ensure companies have everything they need to respond and resolve customer inquiries quickly.

Features

Help Desk Management
Self-Service Portal
Automated Ticket Assignment
Automated Ticket Escalations
Knowledge Base
Multi-Channel Support
Reporting & Analytics

1Introduction
2Zendesk Alternatives
3Zendesk History
4Zendesk Status
5Comments
6Further Links

Zendesk Alternatives

Freshdesk

Customer Service Customer Satisfaction Knowledge Base

Freshdesk is a cloud-based helpdesk software solution that provides customer service and support. It helps businesses of all sizes to provide better customer service and support, manage customer relationships, and resolve customer issues.

Both Freshdesk and Zendesk are cloud-based customer service software. Both offer ticketing, email, call, chat, and knowledge base support.

Freshdesk offers more customization options, more sales and marketing features, and a more user-friendly interface than Zendesk.

Is Freshdesk a good alternative?

Salesforce Service Cloud

Customer Service Cloud Computing Business Automation

Salesforce Service Cloud is the world’s #1 service platform, designed to help businesses of all sizes manage customer service. With Service Cloud, companies can create a unified, omnichannel customer service experience, all on one platform.

Both Salesforce Service Cloud and Zendesk are cloud-based customer service platforms. Both offer ticketing, email, call, chat, and knowledge base support.

Salesforce Service Cloud offers more advanced features, such as automated customer service, AI-powered chatbots, and integration with Salesforce products.

Is Salesforce Service Cloud a good alternative?

Intercom

Customer Support Live Chat Online Communication Customer Engagement Software Solutions

Intercom is a unified messaging platform for customer communication. It provides a single interface for managing all your customer conversations across web, social, and mobile channels. With Intercom, companies can easily connect with customers, build relationships, and drive more sales without having to switch between different messaging tools.

Both Intercom and Zendesk are customer communication platforms. Both offer ticketing, email, call, chat, and knowledge base support.

Intercom offers more automated customer service features, such as AI-powered chatbots and customer segmentation.

Is Intercom a good alternative?

HubSpot Service Hub

Customer Service Knowledge Base Customer Support

HubSpot Service Hub is a customer service software and help desk software designed to help businesses connect with their customers quickly, efficiently, and easily. It provides a comprehensive suite of tools to help you provide exceptional customer service, including ticketing and contact management, automated workflows, knowledge bases, and customer feedback.

Both HubSpot Service Hub and Zendesk are cloud-based customer service software. Both offer ticketing, email, call, chat, and knowledge base support.

HubSpot Service Hub offers more sales and marketing features, such as customer segmentation and automated workflows.

Is HubSpot Service Hub a good alternative?

Freshchat

Customer Support Live Chat Chatbot Messaging Communication Customer Engagement Customer Service

Freshchat is a modern messaging platform designed to help businesses provide better customer service and foster meaningful conversations across multiple channels. It comes with an intuitive interface, powerful live chat capabilities, and AI-driven automation, making it an ideal solution for businesses of all sizes.

Both Freshchat and Zendesk are customer service platforms. Both offer ticketing, email, call, chat, and knowledge base support.

Freshchat offers more advanced features, such as AI-powered chatbots and automated customer service.

Is Freshchat a good alternative?

Groove

Music Dance Entertainment Parties Concerts DJs Nightlife

Groove is the leading help desk and customer service software used by over 10,000 teams around the world. It helps teams respond to customer inquiries faster and more effectively, resulting in improved customer satisfaction and loyalty.

Both Groove and Zendesk are cloud-based customer service software. Both offer ticketing, email, call, chat, and knowledge base support.

Groove offers more automation features, such as AI-powered chatbots and customer segmentation.

Is Groove a good alternative?

Helpshift

Customer Support Knowledge Base

Helpshift is a customer support and help desk solution designed to provide support to mobile apps and websites. It offers a range of features and tools to quickly and easily manage customer inquiries and feedback.

Both Helpshift and Zendesk are cloud-based customer service software. Both offer ticketing, email, call, chat, and knowledge base support.

Helpshift offers more advanced features, such as AI-powered chatbots and customer segmentation.

Is Helpshift a good alternative?

History of Zendesk

Zendesk was founded in 2007 as a customer service platform. It has since expanded its offerings to include help desk, customer service, and customer engagement software. The company has successfully helped thousands of businesses provide excellent customer service, and continues to evolve and innovate its products to meet the changing needs of its customers.

Zendesk Status

The Zendesk website on online and reachable (last checked on ).

Online

Last checked .

Uptime overview of the past three days.

Do you have problems accessing Zendesk's website? .

Check Zendesk's Twitter for recent updates.

Comments

John Smith

Is Zendesk the only one-stop shop for customer service?

2023-09-07 05:34:35 ·
Jenna

Zendesk, you have competition, but don't worry, you'll still be the favorite!

2023-11-15 16:47:58 ·
K. G.

Zendesk, don't worry, there's more to life than being the best website!

2024-02-06 13:35:38 ·