5 Alternatives to Liveops for Remote Call Center Work

Liveops

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Arise

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Liveops and Arise are two of the most popular companies providing home-based call center agents. Both companies offer a wide range of services, such as customer service, technical support, sales assistance and more. Liveops provides an online platform for agents to connect with customers. Agents use their own equipment including a computer, headset and internet connection to take calls from customers. Liveops also offers its agents the ability to create their own schedule and work from any location they choose. Additionally, Liveops provides access to training courses and educational resources that can help agents advance their career. Arise is another platform for home-based call center agents. In addition to customer service and technical support services, Arise also provides other services such as web design, virtual assistant services and administrative tasks. Arise requires that its agents go through a certification process in order to gain access to the platform. Once certified, agents can start taking calls right away without the need for additional equipment or software programs. They are also able to set their own hours and work from anywhere they choose. Overall, both Liveops and Arise provide great opportunities for home-based call center agents looking for flexible work arrangements. While each company offers slightly different services and requirements, both provide excellent support systems for their independent contractors so they can be successful in their roles.

Liveops

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Omni Interactions

51

Liveops and Omni Interactions are two customer service outsourcing companies that offer a range of services to help businesses connect with their customers. Both companies provide services such as inbound and outbound call center support, order fulfillment, customer support, technical support, and back office operations. Liveops offers a wide variety of services, including infrastructure support and hosted applications. They also have an online training platform, which makes it easy for agents to get up to speed quickly. With Liveops’ advanced monitoring tools, businesses can track agent performance in real time. Additionally, Liveops offers 24/7 customer service coverage that can be adapted to fit any business’s needs. Omni Interactions focuses on delivering an exceptional customer experience by providing personalized services across multiple channels, including phone calls, emails, web chats, and social media messaging. Their agents are able to handle complex inquiries while maintaining a high level of professionalism and accuracy. Additionally, they offer flexible software solutions that allow businesses to customize the customer experience further by incorporating predictive dialing technology and multilingual capabilities into their systems. Overall, both Liveops and Omni Interactions offer comprehensive customer service solutions for businesses of all sizes. Depending on the size of your business and your specific needs, either company could be an ideal choice for your customer service needs.

Liveops

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Working Solutions

9

Liveops and Working Solutions are both companies that offer virtual call center services. Liveops provides their users with customizable contact center solutions that have the ability to scale quickly, as well as easily integrating with existing customer service systems. They offer a range of services including customer service, sales, technical support, help desk and more. Working Solutions provides agents with the tools they need to work remotely, such as an online workstation and access to a variety of client programs. They also provide agents with access to training courses on topics such as workplace etiquette, customer service and communication skills. In addition, they offer agents the opportunity to take part in various campaigns and promotional activities. Both companies allow agents to set their own hours and determine their own pay rate. However, Liveops also offers additional features such as quality assurance monitoring, real-time analytics and AI-enabled routing capabilities for better customer experience management.